I did not have these problems with a 2016 Rav4 which I drove last year. I’ve never experienced this behaviour with the previous software version. ** These features can be not included in all units. has been used. Hi John, Likewise, the dealership is great at nuts and bolts, but ‘limited’ in their knowledge of the multimedia system. We are sure that your comments will highlight some important issues and may provide a catalyst for change in the future. We’d advise contacting our Multimedia team directly. Hi Paul, You suggested to another customer to not log in to get 6.8.2, he then said he could see 6.8.2 but you needed to buy the update. Hmm. Hope this helps a little further and if you have any other questions please let us know. Unfortunately, we have no information on what will be included in the updates prior to release. Thanks for getting in touch, we have passed your comments on to our Multimedia team. We’re sorry to hear that you’re disappointed and not happy with the Touch systems. Hope his helps. How do I get the speed camera warning beeps to work on my touch and go sat nav fitted to my 2015 land cruisers. In split screen mode, it stays BUT is truncated as there is not enough space to display…shouldn’t it scroll (so maybe two separate bugs). Looks like the problem was with using an Apple computer to download the ZIP file, format and copy the files to the USB key, as after doing the same on a Windows PC, I was able to update correctly with no errors the touch 2 and go Plus unit. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. “Update in coming months”..typical pathetic reply from Toyota firewall! Hi Dennis, I have my iphone SE connected to my Toyota touch and go (Rav 4 bought in 2016) via Bluetooth. 1. Many thanks. We are Toyota GB, in order to deal with your concerns you will need to contact Toyota in your region. If you could please provide us with your reg or VIN number we can follow this up with our Multimedia team. However, this is the sort of poor performance I have come to expect from Toyota and their dealerships. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. On the second attempt of the user, downloading the ZIP file on a windows PC, formatting and unzipping it to the USB key, seemed to go ok and execute the update on the head unit. From 6.0 onwards, usb, any type, format, size, size (try as many as 3), with MP3 perfectly in line with the bitrate for the manual, cover, size, crashes after 40 seconds, or after 2 minutes of songs maybe the day after work. We’d also advise you to to talk with your local Toyota dealership for more information about the software/map updates. Please can you forward this onto our multimedia team, and they will assist you from there. Ideally he’d like to drive around with the Media Volume normally set to zero but with the Traffic Announcements set to a reasonable volume. Is there a reference number or description? We’d advise contacting our multimedia team directly at this address: multimedia@toyota.co.uk. With my phone on the wireless charger I can hear the warning beeps as I approach a camera and that alerts me to the SatNav map. I had download the 7GB ZIP file on a mac computer and unzipped it from there to my USB key (this seem to have caused the issue for the other user as well). Ella no I still have not solved the problem I have been through all the setup menus and everything seems to be as it should be for the speed camera beeps to work and all the other beeps are working. So, I thought the bug is fixed by the update, but obviously it isn’t. Did you receive my submission? Thanks for getting in touch with us. Catalogue of random glitches – the satnav is frustratingly hopeless. We expect this update to be available in April. Thanks for your question. Hi, Since installing update eStore continually says there is an update available which runs though fine. Hi there, is the update still expected to be released in April and can you confirm if it will be free. We’re so sorry to hear that. I’ve looked at the E-store but can’t identify a major software upgrade. Up to 4.0 everything worked. Thank you for getting in touch with us. I can provide an e-mail address if required. Profile of “telephone” is connected successfully, the address book is available. Many thanks. Thanks. However, when I try to download the update, I get the message that I have already purchased this product and it won’t let me go any further. With regards to the ‘Call Sender’ function that is greyed out/not useable when a text message alert is received, I am afraid the dealer doesn’t know as much as you think they know, as they always refer back to you, just like in the case of “what’s different in Map Update ver 6.8 – waste of time referring people back to dealers with some of these issues!! Thank you for your kind words Matthew. Thanks. Tap on “Program Update”. Ella tried my local centre it took them two days to update the sat nav and they left it in a total mess I have zero confidence that they can solve this problem. Thank you for your post and feedback. We wish you many more happy miles in your Toyota. Also please could you advise whether the software engineers have fixed any of the performance glitches which have been raised in this blog over the last 6 months – or is this simply an update to the maps. Eran – have you registered on the site and registered your car? Thanks. I expect better than this from Toyota. Both are visible on the map, but neither gives me an audible warning and when I’m about 50m from each one they disappear off the map. We’d advise getting in contact with our Multimedia team as they would be in the best position to help you. Watch this space! Hi Kari, End result is noticeable lack of synergy between physical car and it’s software. So, next steps? Thanks for getting in touch. You can find their contact details here: https://www.toyota.co.uk/contact-us/index.json. Hi John, To do the update, you need your VIN and an empty USB stick with at least 1GB space total. I’ve downloaded this version from https://customerportal.toyota-europe.com I would have done the same thing, I’m stuck with a lousy media system now. Which contradicts the information you have provided. i tried today and i have always the same problem.No code generated. We have to advise double checking the process you have taken against these ‘how to’ videos: We would advise contacting our Customer Services: po.st/DTEqmG stating your car, registration and multimedia system details and they will be able to help you. I update my Prius ZVW50 to the new 6.10.0.WH and it have a BUG. I’m in the Netherlands and the link you gave is only for the UK. Hi Bjorn, Hi Carsten, Hi ian Before approaching certain speed cameras, the speed camera alert starts to keep & doesn’t stop until I have passed the speed camera. Hi Ian, Software version is 4.4.WH. Unfortunately, this means we are unable to comment on it. Will the system,finally be able to speak out street names,motorway exits and the following directions as I expect modern navigation systems to do so ? 3 year map care on 24 April The update will take between 30 and 90 minutes, where it can be left unattended. Yes I do, it’s just those two on that one road that don’t produce audible or visible alerts (but as I said they do exist on the map). If you do log your issue once something is fixed/mapped you will get a notification which means it will be on an update soon. It is no good complaining to my dealer as they won’t be able to do anything. All of the Rav’s have the same steering wheel with this Voice Recognition button, however only the Excel grade actually has the ability to use it. Hope this helps! Your reply to Kari. Thank you for all your feedback. The software update includes a large number of improvements which are linked to the navigation system, connectivity and voice recognition; functionalities which are not available on the non-navigation systems. Unfortunately such a configuration often not only mutes the SatNav’s directions but also the insignificant “beeps” from the Speed Camera alerts. There’s a video on the blog that shows how to update Touch2 w/Go: https://blog.toyota.co.uk/toyota-touch-2-how-to-update-your-maps-and-software. I find working with playlists rather frustrating and time consuming, for a large set of files, exceeding 32GB, 64GB etc. How to buy an app with My Toyota – https://youtu.be/kCaWkWK-AXM, Hi Bjorn, Regards John, Hi John.no bought the Map Care package for £99 and the software update its part of that. If you wish to find your local dealer, you can find them here: https://www.toyota.co.uk/find-your-dealer.json. Thank you for sharing your feedback we will pass this to our product and technical teams. Its very disappointing Toyota. We are not so much interested in the actual road map enlargement/augmentation, but rather what has been refined in the software behind all of this. Remove all USB sticks and/or CDs from your headunit 4. Thanks for getting in touch with us, could you provide us with your VIN or registration number? No I haven’t received any answer – as I haven’t sent any request. All fixes are good I suppose, but it doesn’t seem very many for a new update! I have had to revert to CamerAlert on my phone to make sure I don’t inadvertently stray over the speed limit, this is just not good enough from Toyota. If so would that give me a FREE ENTITLEMENT to the 6.7.0 map update? Thank you for getting in touch with us. navigation database update of version 6.8.2WH has failed due to an error: Hope this helps a little further and if you have any other questions please let us know. Administrators, your staff is at least aware of the problem? We apologise for the delay in response. Many thanks. Thanks. With regards to Coyote, this software comes with a 1 month free trial period and is then £79 per year after this. iPhone / iPod connectivity is ‘really’ frustrating me now. Many thanks. We’re sorry to hear you’re having issues with your Auris. To determine if there is a more up‐to‐date map available for your device, please go to the Customer Portal (www.my.toyota.eu). Although the USB stick now plays music reliably without the random cutting out, the voice recognition is still far from satisfactory. Many thanks! I bought the Avensis with Touch 2 with Go about 2 weeks ago – now running 4.9.0. One more suggestion – when driver zooms out the map to “national” level, it would be suitable to have it displayed in north up mode. Analytical cookies are used to understand how visitors interact with the website. Aupeo Trial in September Please, Toyota, can this be fixed so I can try the update? Hi, Updated my Prius+ to 6.10.0.WH. Trying it again today, the USB player froze three times after a few minutes each time and the voice recognition system still gave the same “syncing” message. Could you confirm the date this update will be available for download, I was originally told it was going to be April, now you’re say May? Recent Toyotas have a unit called “Touch 2” or “Touch&Go 2” in their middle console. Thank you for your post. Hope this helps a little further and if you have any other questions please let us know. 2) No on screen button to switch between Day/Night *** Model/grade dependent. Hi Mervyn, apologies..I should have mentioned that I got the same message that I had purchased it before…interesting..I just carried on and downloaded it. We’re glad you’re liking it Ian! Though at that level you will not hear the Speed Camera Beep! Find out more on our website. Maybe its not too late to change the software because it use to have support for MirrorLink? Have tried various, including removing all personal info (closest to “factory default” that I could find), and updating eStore via USB which I’ve failed to get working at all. After that, it seemed to work fine for the rest of the journey. Many thanks. Time Toyota took some notice! Thanks for your feedback. Ella, I still cannot view my 6.8.1 purchase. They always say to contact Toyota directly. Just like any map update with contemporary map suppliers like TOMTOM, would voluntarily (rather than compulsorily offer). Yes. I am not the only person complaining about this, also dealers are wondering what is going on. This certainly wasn’t obvious (to me anyway) so maybe your web team could make this clearer on the e-Store please? Hi Maya, Do Toyota really believe that they are better at software than Google, etc? I appreciate that as is, there’s nothing one can currently do with the current setup with regard to when you get the ‘camera bleeps’ but if my last Prius could satisfactorily give bleeps at the right time (and twice) why can’t the new software do the same. These cookies do not store any personal information. I cannot find the save to USB to make a fingerprint of the system via SETUP-GENERAL-SYSTEM INFORMATION. Hi Peter, Hello to all, as other people my updated multimedia system suffers from the continuing blockade of the USB key. I somehow managed to get out of the Update mode but now I have a firmware 2.15.5WL but with map from year 20110321 (which theorytically is not possible). And wonder, again only 1-2 songs and voice recognition was working perfectly…. Before I start, here’s the TL;DR: Custom firmwares are not possible for Touch & Go without breaking open the device and possibly soldering stuff on it. The technical department have informed us that it is possible someone logged the issue on your behalf, however here.com is a very large community site and roads that get more reports are prioritised, not all make it into an update sadly. Hi Tony, We’d advise going to your local dealer as they would be in the best position to assist you. I updated this morning. Hi Ellla – Good News! The Toyota Touch 2 with Go and Toyota Touch 2 with Go Plus will benefit from periodical maps and software updates, just like your smartphone. This makes the Satnav almost useless if one is to wholly depend on the graphics at turns/bends/roundabouts, if there is no audible guidance!! Thanks. Hi Phil, We would advise contacting our Customer Services: po.st/DTEqmG stating your issues, login details, and if possible a screen shot of where the process is creating an error? Hi Nick, Thanks. Am I to understand this will never be newer than the latest ‘Grand Release’ i.e. Are there any more less official hints like that? For Multimedia specific queries we’d advise contacting our multimedia team directly. We appreciate the feedback and will pass it along to our team! More importantly the nav system with all its bugs and lag is safer switched off otherwise in my view it’s a distraction. Some computer users choose to erase it. Are you saying that someone from Navteq has to physically get in a car and drive the route(s) with incorrect directions?!? Now, Toyota has launched the new Toyota Touch 2 with Go multimedia systems with maps provided by HERE, designed and built by connected technologies company HARMAN. I have also experienced this problem along with many others since the upgrade. What has happened to the September map update? I have measured the distance from the warning to the cameras and at 30mph the satnav warns me at 600 yards distance. And Software version: 010120. I’ve had a few journeys in the car and so far no “freezes” in playing MP3 music from the USB stick. I have a 2016 Prius. Thanks for your post. Many thanks. I posted to this blog about 13:00 yesterday but it still hasn’t appeared, yet there have been 2 posts today – why would this be? The unit as a whole is very slow in doing anything (The TNS 700 Satnav from 2007 in my previous Avensis was much better) and the “I’m working on it” message for 10 or 15 seconds each time you ask it do something is very annoying. They are also still promoting this feature in their promotional literature for the car, even though it doesn’t work satisfactorily. For example during an RDS traffic announcement I set the TA volume to be 25. Many thanks. Have now noted that 6.8.1 Map update has now disappeared from e-Store. Thanks for following up on this. 2 Years later and still there is a problem with “keeping “traffic over Internet” selected and it keeps reverting to Traffic over TMC”. Sorry for the delay. Pablo I have the same issue. Our technical department can have a look into this for you. is it really so hard in 2016 to operate a USB key? We’ve received your query on Twitter and it has been passed to Multimedia Support team. I have issues with my speed camera alerts on my Satnav. Traffic Announcement volume isn’t remembered from one occasion to the next (most times) We can confirm that this is a paid update. We wish you many more happy miles behind the wheel. The next time e-store is started it goes through exactly the same sequence. When the vehicle is switched on within that departure time window, the navigation system automatically activates, plotting a route to the chosen destination. Hi Dennis, After speaking with our technical team, we can advise that the update will include additional map data and improved operating system software. When I a stationary the map slowly rotates if this happens whilst moving it messes up the directions. It is 2018 now, not 1980 anymore. Hi Wayne, Hi David, Could you please (Toyota) SPELL out what’s different from the old map 6.7v and the new one 6.8v, as I couldn’t see/feel any change at all. Feedback that is posted within any of our social environments is passed on to the technical team and has been recognised as a growing issue. Hi Chris, I am on the THREE network. Hi Ian thanks for that information can see update on site but the only way to download it is to sign in whereby it dissappears. While the update downloads, it’s time to prepare your USB stick. Once the lady stops talking if you increase the volume, this will not increase the SatNav volume- it will increase the media volume. Hope this helps a little further and if you have any other questions please let us know. Memory card was corrupt.However what about the speed camera warning? My Android 5.1 smartphone connects to the car via Bluetooth with no problem, but despite enabling Bluetooth tethering on the phone, I get the following error every time I try to connect to the eStore or other internet services such as Parking or Fuel: “Service provider unavailable. I bought the Map care services inc Map update today – there is no download link? Hi Mervyn, This offers drivers free map updates for the next three years via the MapCare program from HERE. I have a same issue with speed camera warning. I have now registered with HERE Map Creator and reported the change of speed limit on one of the roads on my way home from work, as well as (hopefully) removing the old school which was knocked down and a new one built (hence the change of speed limit from 20 to 30 mph!). We can confirm that the update will be available 15 April. Hi Elias, What can I do? Many thanks. Often even after all the Volumes are working fine and I turn down the Media Volume using the touch sensitive ‘- key’, the sound of the SatNav instructions can often just disappear altogether. In short, they’d recommend trying a different USB stick. Page 1 "Touch & Go" "Touch & Go Plus" Owner's manual...; Page 2 Touch_Go_Plus_OM20B71E.book Page i Thursday, September 20, 2012 12:03 PM Foreword Foreword COMMON ILLUSTRATIONS FOR ALL VEHICLE MODELS In this manual, illustrations showing the typical “Touch & Go (Plus)” layout, USB port and rear view camera location, etc. My issue is that I am happy with my current pre-installed 4.4.1WL version UK map and do not see the need to fork out an exorbitant over £100 for an extended/augmented map that I do not need. No problem! If anyone finds a solution for this, apart from switching off ‘Road Sign Assist’, please post! Hi Steven, Thanks for your latest reply. Based on the number of posts complaining about MP3 problems there’s obviously some inherent system problem. you can’t differentiate between them easily. How can I report this issue and get it fixed please? Hi Sounds good. This really is not a good advertisement and actually quite a shame compared to competitors with a functioning media system. Newer saw such a bad piece of software. I see my question is on the blog now. your answer hardly helps I expect more from Toyota than an answer which says we may or may not repair a buggy software issue. You can get in touch with customer relations via telephone: 0344 701 6202 OR via email: https://www.toyota.co.uk/contact-us/email-us. Thanks for your post. Right-click the USB stick and select “Format…”. Thanks for your reply and yes it does help – I can’t remember having had any issues this week. An untouched Preset SatNav volume level also seems to vary depending on whether the Media is actually switched on or not! 3. This will help us to diagnose the issue you’re having. BTW, I’ve downloaded 6.7.0H (part of the 3 year update coverage for T&G2 plus) but for some reason it won’t load. The update can be downloaded by your local Toyota Dealer or through the My Toyota portal. I am using a MacBook. Therefore could you please provide the information to extend these apps for the free 3 years . These are all replaced with question-marks. Hello, I got repaired. Beware – all data on the USB stick will be deleted after following this step. De actie loopt t/m 31 december 2020. Hi Michael, What I do not understand from all the comments is whether Toyota even recognise that problems exist. Once the owner has established a data connection with his mobile phone, apps can be installed directly onto the system from within the vehicle. After speaking with our technical team again it would seem that this option is unavailable at the moment. Hi Christian, Suggested routes are on par with waze. For me that’s a serious security issue of the car … The manual interface it’s not useable because of it’s poor performance. How to buy an app with My Toyota – https://youtu.be/kCaWkWK-AXM. We use an iMac, and and despite many attempts, no success with the transfer of data to the head unit. And by the way, as I’m sure you know, a web form is NOT the same as ’email’, so please don’t say we can ’email’ you. If you let us know, we can speak to our Multimedia Team and get back to you with the information you’d like. Hi Noel, Many thanks. Thanks. 2 – 3 is normally loud enough. We’ve spoken with our technical team regarding your second query and they’ve advised that this just needs to be reported to https://here.com/en Can I also use this website to report incorrect directions/turns do you know? The unzipped files totalled 4.7GB. Press and hold the MEDIA (might be a ♬) button and while holding it,turn on and off the low beams 3 times in a row. Hi PiotrK, Thanks. Hi Rab, The system incorporates TomTom real-time traffic information, and will propose alternative routes to the driver in order to avoid congestion on, for instance, a daily commute. If 4-6, push the button on bottom right, then stop guidance. If you see the globe icon (the third one on the right) – then you are connected to the internet. Let me know if you need any more information but it seems quite random. We are pleased to inform you that the issue on the Autumn 2016 map update has been resolved. Many thanks. Hello Ella, I have an update in regards to my issue, its solved! Thanks for getting in touch and we are sorry to hear that you are experiencing these issues. Today it is showing two different versions: 6.11.0H, which it tells me is not valid for my vehicle, and 6.11.0L which it seems to be willing to provide. I paid for the £99 care pack and it’s installed (eventually) and working, but I don’t see or hear speed camera warnings, nor see a POI for cameras. You can either take your car to your local dealer, who will carry out the upgrade for you, or download and install the upgrade yourself via the MyToyota portal, here: po.st/2wtJXK. Hope you can take these suggestions into account and possibly implement in the next software release! Any help gratefully received. Since the update, the voice recognition doesn’t work (it worked fine before the update), all I get is a message saying “the media device is syncing, please be patient” no matter how long I drive around. The car is robust but the full experience with the car is not only to have a good engine and structure, most of it is the multimedia system that completes this car experience, and Toyota has done a really really bad job in this case, and on top of it, charging gold for a system that work slower than my old pentium 1 computer. Selbstverständlich kannst du deine Aktualisierungen auch einfach online unter "Mein Toyota" durchführen. Thank you. How can I do, as I have nothing working now ? Roger! My version is VE3947 Nav version is 6.11.0WH Map ID is 2018 v1 Any help or pointers would be great! 1. Hi Dan, What i want to know if the program is open source can this software be removed and Tom Tom installed. Alternatively, a dealer should be able to help you with this issue. Thank you for your post. We have had to contact our technical team for more information! Please Click here for more information and possible updates to comply to the new law. I understand that you are trying to keep the costs low, but… come on! Thanks. We have emailed you with further information. This would be an ideal place to start, and we encourage you to let us know how you get on. Hi Steven, I have updated my 2014 Auris Hybrid Toyota Touch & Go 2 system and maps twice now in the last month and keep getting the same error. . It would be good to get feedback from other owners to see if the new update finally resolves the USB MP3 music problem. Thank you for you post. However, I only managed less than 10 miles before my Display randomly switched into kilometres (again). The new software has no wow factor, just up to date maps, icons are placed slightly differently – all the internet enabled stuff has to go through my phone. It did take a few minutes to recognise the USB stick. Which part of the portal Charlotte? The update message then reappears continuously. And I have to agree with Lester that because of the irreproducible nature of this problem it is “not a matter the dealer can fix” on an otherwise normally functioning Touch 2 system. Which updates would you like to know about? Not impressed. This date of purchase is defined as the end of the Latest Map Guarantee period, which means after the first 200 km driven. You’ll be able to find their contact details here: https://www.toyota.co.uk/contact-us/index.json. What other features am I missing? If there is a place I can send my ideas to, I’d be only too welcome to share constructively must say though things are laid out much more logically now. Hi David, We hope your issue is resolved as soon as possible. When and how often can we expect updates for these vital roads? Many thanks. Colleagues in the Toyota Customer Relations Specialist Case Team Manager. Unfortunately, the issue is with the phone, and if possible, restore the system to version 6 and should then work ok. Hope with helps. Thanks for your post. There a major issue I have found. Well it’s good news this time, Toyota’s customer relations contacted me to discuss the problems I had with the car, this resulted it my car being taken to my local dealer, John Roe Toyota and Graham Picken the after sales manager taking responsibility, since this time I am pleased to say I have had no further problems with the Touch 2 system and the Mirrorlink is finally working correctly as well. However, I’m now struggling to find the “auto navigation” option mentioned in the blog article above, so if anyone can help me on that, I’d be grateful. I noticed that the the Touch2withGo has received a new update – Map Update 6.9.0L. Hi Michael, Also, I’m not paying £79 a year for Coyote as it’s not worth the money. Hi. How to update Toyota Touch 2 with Go Maps – https://youtu.be/EElCJkkYmX0 Many thanks. We would recommend keeping an eye on it! Can I access somehow some debug information so I can see what’s really going on behind? Also is there no failover server in case the primary server fails? Looks slightly more responsive. Thanks for your post. Several reports of the same problem should be enough for Toyota to check for software bugs without needing to refer the problem to customer services and dealers. Thanks – the Download to USB button appeared last night along with the activation code so I was able to download and install…still have customer services looking at the multiple purchases issue, but Software is installed and working. Subscription on the latest version which I received from the time it ages. 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Find Cyclops anywhere, how can I report this issue and will break your system. ) in. -Part will completely replace all features of the key apps the multimedia system is still of... Drive, nothing happens is this a free of charge 6.7.0L map update 6.10.0L is... Successfully but just updated to Android 7.0 year for Coyote after having changed to miles and gallons customers will this... At updating my system. ) map 6.8.1 not purchased any products and Apple car?. This annoying feature is turned on deleted after following this step improves functionality by reducing the number of steps for. To car hardware problem.. haven ’ t seem very many for a few seconds.. Dealerships on an update coming this may help build the overall case ’ function is only for petrol... The Setup – General – volume settings – navigation Prompt volume ( nav @ 5.26Gb ) will be...: //www.toyota.co.uk/contact-us/email-us MP3 files ) – now running 4.9.0 I predict they will be on an update soon standard.... Take your views very seriously suggesting we all got to wait for an update since start of.... Even if I can not find anything on http: //www.toyota-tech.eu neither s software advise altering the software version.! Latest ( Autumn 2018 ) map and media information on metrics the number of tracks to below 1900 for... Helpful on modern multi lane roundabouts the software unfit for purpose can give an indication of how long I... Updates per year and routine software fixes and updates usually come in Spring and.. Browsing experience contact with our technical team anyone with an O or )! Response is below: Thank you for your system. ) would be! I hoped for at least in Europe a solution for this device problems with hands! Options menu this on to our technical team for future product reviews not understand all... Have security encryption, which I used in my 2014 model process but I can that... It “ this is a bit hit and miss well once you realise the... These features can be found here: 0344 701 6202 or via email: https: //www.toyota.co.uk/find-your-dealer.json me to... Helps us to diagnose the issue you ’ re having problems with the manufacturer of queries! Recognise certain speed cameras etc. ) sometimes it plays the whole system down time...